“We were looking to upgrade our accounts package as we had many users who had all used the same password/login details – logging in as one user. As employees came and went over the years there were many anomalies and errors created across all aspects of our system from incorrect allocations to non-allocations etc. Basically, the accounts were really in a mess! We went to Accountancy Software with this issue and told them we wanted to upgrade our package.
I received my training from Derek – who is obviously a superuser. He knew exactly what to show us and gave special attention to all areas that were most beneficial to our requirements. This made the process of upgrading very smooth and has enabled us to utilise the package to its full potential.
In addition to our upgrade, we opted for technical support. This we received from Ash (the love of my life – from a customer service point of view of course – you can remove that bit 😉 )
All I have to do is make a call to him with any query – no matter how small or significant and he’s on the case immediately. The response time is no time at all as the query is dealt with straight away. We receive instant feedback and effective support ultimately solving the query. In my experience – you cannot buy this kind of service. Therefore, I would recommend Accountancy Software to anyone considering upgrading or changing their accounts software/package. I couldn’t recommend them enough. Our experience has been a very smooth and rewarding process. I anticipate that we will continue to go to Accountancy Software in the future and recommend them to anyone looking to make the change/upgrade or upskill. We are delighted to send our business their way!”
Corporate Audio Visual Services